All CollectionsAccount & paymentAccount & paymentManage your account and login details12 articlesChange payment methodHow to manage your payment method and available payment options.Forgotten your email addressHow to find out which email address is linked to your Goodweigh account.Change passwordHow to reset your Goodweigh account password.Change your email addressHow to change your email address in your personal account.Change delivery addressHow to change your delivery address, and the pickup point option for non-refrigerated medication.Payment isn't working, what can I do?Solutions if the payment screen doesn't load or payment failsNo longer have access to my account, changing my email addressHow to change your email address if you no longer have access to your accountHow do I use my personal portal?Overview of everything you can do yourself in your personal portalHow does ID verification work and what if it fails?Step-by-step explanation of ID verification, common mistakes and solutionsI can't log in to GoodweighTwo ways to regain access to a Goodweigh account when experiencing login issues.Why do I have to upload my document again?What to do if you need to send your document multiple timesA different amount is being charged than expectedExplanation of price differences between promotions and actual charged amounts
